Cisco Unified Communications Engineer (Cisco VoIP) | N2grated ...

Posted on August 27, 2012

Contract Position (6 months to possible perm)??????????????????????? Dallas, TX??????????????????????? Pay Rate:? $35 to $40 / hr

?

Description

The Cisco UC Engineer?s role is to defined policies and standards, document processes, design and coordinate deployments, and maintain in-house IP telephony voice communication architecture and its associated network connections and component hardware.
This includes managing all engineering projects for UC initiatives, planning technology roadmaps, and configuring and optimizing all Cisco Unified Communications telephone systems and services, both internally and those integrated with Internet-based services. Also, the Cisco UC Engineer?s mandate will be to maintain SLAs for all organizational IP telephony applications.

Responsibilities

Strategy & Planning

• Design and support UC infrastructure and its associated software, including voice gateways, phones, call management systems,
  voice mail, and interactive voice response.
• Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
• Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.

Acquisition & Deployment

• Collaborate with systems engineers for upgrades to operating systems, hardware, etc.
• Remain current on new transport protocols, products, and standards in support of UC systems development and equipment
  procurement.

Operational Management

• Integrate IP telephony systems with enterprise LANs, WANs, and other Internet-based services and protocols.
• Provide leadership for implementing new UC products or services, as well as the technical resources required to manage
  them.
• Collaborate with service desk to resolve incidents and mitigate end-user issues with UC hardware and/or applications.
• Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.
• Work with the telecom manager to perform telephony audits as necessary.
• Train and mentor other members of the IT department.
• Monitor and identify capacity and performance issues for UC traffic to ensure continued, uninterrupted operation of telephony
  systems.
• Collaborate with IT Operations to ensure that UC traffic does not interfere with or hinder network data traffic.
• Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back up systems.

Formal Education & Certification

• Cisco Certified Voice Professional
• Training on Cisco Unified Communications Manager, Unity, Contact Center Express, Unified Presence

?

Knowledge & Experience

• Working technical knowledge of UC telephony systems, software, and hardware, including Cisco Unified Communications
  Manager, Cisco Unity, Cisco Unified Contact Center Express,
• Strong hands-on knowledge of the configuration and optimization of UC equipment, including 79XX Series Cisco IP Phones, Cisco
  generation 1 & 2 ISRs, Cisco Catalyst Switches (29XX,35XX,37XX,6509), Cisco ASA Firewalls, Cisco 72XX Routers.
• Strong hands-on knowledge of SCCP, MGCP, SIP, H.323, TCP/IP, and IPSEC protocols.
• Strong understanding VoIP QoS issues and mitigation strategies.
• Working technical knowledge of the Windows and Cisco UC operating systems.
• Familiar with network topologies such as Frame Relay, ATM, ISDN, TDM, MPLS, etc.
• Knowledge of cabling and wiring systems, design, and installation.
• Ability to operate tools, components, peripherals, and testing accessories.
• Experience with Tandberg Video Conferencing a plus.

?

Personal Attributes

• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to read and interpret technical documents and procedure manuals.
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
• Strong understanding of the organization?s goals and objectives.
• Ability to conduct research into IP telephony issues and products.
• Strong customer service orientation.
• Help desk experience.
• Experience working in a team-oriented, collaborative environment.

?

Work Conditions

• On-call availability.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other communications/computer components.
• Occasional inspection of cables and wiring in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as telephony equipment and peripherals.

?

Source: http://www.n2gratedstaffing.com/?p=487

jason mayhem miller margarito margarito horton hears a who horton hears a who cotto margarito big daddy